L2Active
ServiceAgent Multi-Channel
Tessera Communications
ARA-2026-00378
Certification Record
- Certification ID
- ARA-2026-00378
- Organization
- Tessera Communications
- System Name
- ServiceAgent Multi-Channel
- System Category
- Multi-Agent
- Certification Level
- L2Operational
- Assurance Class
- Class B — Monitored
- Certification Type
- Deployment
- Version Certified Under
- v1.1
- Industry
- Telecommunications
- Issue Date
- February 20, 2026
- Expiry Date
- February 20, 2027
- Certification Status
- Active
- Monitoring Status
- Compliant
- CAPO
- CAPO-003
- Insurance Status
- Insured
Scope Statement
Multi-channel customer service agent system handling voice, chat, and email interactions with autonomous resolution authority for standard requests.
Revocation History
No suspension, revocation, or reinstatement events have been recorded for this certification.